Facts & Questions

Each piece of Daria de Koning jewelry is hand-made in our New York or Los Angeles studios and many pieces are made-to-order, often allowing one to individualize a design. If the item you desire is not in stock, please allow 3-6 weeks for production. Rush orders can often be accommodated, but depend on the time of year.

Gift Wrapping
All Daria de Koning pieces come in our signature red pouches within our signature red box-bag with white tissue and ribbon handle. Engagement rings come in custom Daria de Koning proposal boxes.

Shipping
Daria de Koning offers free, fully insured 2-day shipping (within the U.S.) via FedEx. 

Orders are processed within 24 hours of receipt, Monday through Friday, excluding holidays. Purchases made after 2pm (PT) on Thursday will be shipped on the following Monday and delivered by Wednesday. Saturday delivery is available in some locations for an extra charge. A signature is required for all shipments at the time of delivery.

Currently we are only able to accept online orders to shipping addresses within the United States and Canada. We are unable to ship to P.O. boxes. For big ticket orders, armored car service is available upon request. 

Return Policy
We know you'll love your piece of Daria de Koning jewelry, but, if for any reason you are not satisfied, you may return it to us in original, unworn condition within 10 days from the delivery date for either a full store credit or refund less 4%. Store credit will be issued a personalized online code for future purchase(s). 

Sale, personalized, and custom order items are FINAL SALE and are non-refundable. 

How Do I Return An Item?
Please contact us by email (sales (at) dariadekoning.com) or phone within 10 days of receiving your order to obtain a return authorization number first.  

Daria de Koning, Inc. is not responsible for return merchandise lost or damaged in transit. We therefore suggest that you insure all parcels. Please carefully pack your return to avoid any damage during transit. Items must be shipped to us in original packaging in pristine condition. C.O.D. deliveries are not accepted. 

Return merchandise with receipt to: 
Daria de Koning, Inc.
2658 Griffith Park Blvd. #211
Los Angeles, CA 90039

When Will Your Refund My Credit Card?
Once we receive your return, if you opt for a card refund (instead of store credit) we will process your refund in the original form of payment within 10 business days minus a 4% fee of the total dollar amount of your order. We will notify you via email when this transaction has taken place. Please note your bank may require up to 2 billing cycles to process and post this transaction to your account.

Warranty
Daria de Koning is committed to providing reliable, quality and trustworthy expertise with every jewelry purchase.

This warranty covers normal wear-and-tear and all manufacturing defects in material or workmanship for one year from date of purchase.  The warranty does not cover neglect or abuse (See: Exceptions and Exclusions below).  The periodic inspection of your jewelry purchase is the best way to safeguard against potential problems.  Regular upkeep of your jewelry is required to maintain your warranty.  This includes paying for any normal repairs required due to accidental damage or abuse. 

Warranty Exceptions & Exclusions The Daria de Koning, Inc. Warranty does NOT cover the following items: 



1. Any damage to your jewelry purchase due to negligence or abuse. (For Example: If a stone is lost due to bent, damaged, or worn out prongs, Daria de Koning, Inc. is not responsible for the replacement of the stone or the re-tipping of the prongs. The jewelry was neglected and abused and the warranty becomes void.)



2. If another jeweler performs any repair work on an item purchased from Daria de Koning, Inc., we will not be held responsible for any loss or defect and the warranty becomes null and void. 



3. The loss of a center stone, such as a diamond is not covered under the Daria de Koning Inc., warranty.  Center stone loss may be covered under your Home Owners Insurance policy.  Please note that a separate insurance rider may be required to fully cover all of your fine jewelry pieces. We are happy to provide paperwork required by the insurance company. Please contact your insurance company for more information regarding your insurance policy limits and requirements.  There are several insurance companies that specialize in protecting your jewelry assets.  Daria de Koning, Inc. recommends Jewelers Mutual Insurance Company. 

4. The warranty does not cover replacement of any diamond or colored gemstone provided by the customer.  Any chipping, damage or breakages of diamond or colored gemstone during production of the jewelry piece is not the responsibility of Daria de Koning, Inc. to replace. 

5. The warranty does not cover theft or mysterious disappearance.

Repairs
If an item you purchased requires repair, please contact us. We are happy to offer repair service at cost under most circumstances. Repair costs and times may vary for damages caused by an accident or carelessness.

Please note the following:
-Earrings: Depending on how frequently earrings are worn, due to the dangling movement, the gold loops can wear through. New loops can be purchased to replace them.
-Bracelets and necklaces worn daily may need similar care and reinforcement. 
-
Pearl and stone necklaces are strung on silk. Traditionally they are restrung once a year.

Resizing
If you would like a ring resized, please make a note of it in the checkout or call us at 1-310-873-3236. Please allow an extra 2-5 days for resizing before your order ships. Please note that resized or altered pieces cannot be returned or exchanged.

Engraving
Daria de Koning is pleased to offer both hand and machine engraving. You may select your preferred engraving method. Pricing parameters are as follows:

Machine Engraving
This method employs technology to cut or displace the metal. Three letters, $15 per-item engraving charge ($30 per pair of cufflinks).

Hand Engraving
Hand engraving is the art of removing metal to create lettering through the use of manual tools. Each piece is unique, allowing for the different character of each engraver. Three letters, $30 per-item engraving charge ($60 per pair of cufflinks).

Please allow an additional 7-14 days for delivery of engraved items.

Custom Work
Daria offers custom design services, stone brokering as well as resetting of customer-provided stones. We welcome customers to meet us to discuss custom work in either the New York or Los Angeles studio. Custom settings generally start at $3,000 (does not include cost of stones).

How does it work?
All of Daria’s engagement rings are created for and with the input of a specific client, either fully custom or semi-custom. The process begins with looking at a variety of diamonds or colored gems that match within your price range. After you pick a beautiful stone, we work out a design together. Then Daria and her close team of artisans build the perfect piece!

Do I need to come in with a design idea?
Not necessarily. Daria is there to help you with this and work through your ideas, but it’s always a good beginning to start the process by gathering different designs and having a notion of what you like. Look online, at retail stores and magazine ads to try and get a handle on one or two styles. Once you come in Daria has books of culled images you can look through and work with.

What if I can’t make it to New York City or Los Angeles to see you?
It is best to be able to come in and see things and discuss in person, but digital photos and email work wonders.

How do you find a particular diamond or gemstone just for me?
Daria’s years in the industry have given her access to the diamond and precious stone market through an extensive network of dealers and cutters.

How is your pricing?
Pricing of the rings depends in large part on the size, type and quality of stone the client selects. As a certified gemologist, Daria works with you to source stones in accordance with your aesthetic and budget. Each custom ring itself is made by hand, one piece at a time, tailored to each individual stone. Hand-made, custom settings begin at $3,000.

What about payment?
When we meet, there is a required, non-refundable deposit of $500, which can be applied towards the purchase price. The full price of a diamond or gemstone purchased from us is payable in full before the start of a custom engagement ring order. Otherwise, depending on the order, a minimum deposit of 50% is required.
We consider your order to be formally placed when your work order is signed and we have received your deposit.

What is the timing/how long does it take to have a ring made?
All Daria de Koning jewelry is handmade, one piece at a time with a great deal of care and attention. Turnaround time depends on the time of year, but is generally 4-6 weeks, starting when we have received a deposit, sizing information and any client supplied materials.  A rush option is also available.

Sales Tax
Orders shipped to New York State or California addresses are subject to NYC's 8.875% sales tax or Los Angeles' 8% sales tax. No sales tax will be applied to purchases delivered outside the States of New York or California, including international purchases. International purchases are subject to VAT and customs taxes of your country, however.

Credit Card Transactions
All order information sent to Dariadekoning.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.

New York and Los Angeles Showroom
Most of the items available online are available for in-person viewing. Please call ahead to confirm the availability of a specific item. 

Images and Photography
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.

Trademarks & Copyrights
The Daria de Koning logo is a registered trademark. All designs copyrighted by Daria de Koning.

Privacy Policy
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us with "REMOVE" as the subject header.

To provide you with a tailored online experience, cookies are used, which is a small data file that your web browser stores on your computer, tablet or mobile device.  These cookies enable us to customize ads based on your interaction with our website.  For information on opting out, click here.

Errors and Inaccuracies
We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Disclaimer of liability
We make no representations or warranties, express or implied, with respect to this website. It's content, and the information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this website.